Author Archive | Andrew Soon-Foong

Why is it when we want to be at our most creative and innovative, we resort to using the most worn-out cliché at our disposal? “We need to think outside the box on this one!”

Ugghhh.

First of all, that ‘box’ is there for a reason. It gives us boundaries and guidelines on what we want to accomplish. For example, if I say I want you to write an article on new ways small businesses can use social media, I’ve just given you a ‘box’.

But if I tell you to get to work and give you no idea what to do, you’re going to be totally and utterly lost.

Second, if we want to be more creative, let’s start by abolishing the “think outside the box” phrase and make a pact, just between you and me. From this point forward, if you or I say or write ‘th*nk o*ts*d* th* b*x’, we owe $5 to our favorite charity payable immediately.

Agreed? Good.

Now then, what can we say when we want to express our desire to think differently, get off the beaten track, search for an innovative approach, break new ground and take an imaginative leap?

Seriously, I’m asking you for your help on this one. Even the phrases I used in the previous sentence sound worn out and tired.

I did have one thought, but if you’re a Star Wars fan then you might not like it. For whatever reason, people seem to either gravitate towards Star Wars or Star Trek. I’m told Star Wars is for dreamers and Star Trek is for science geeks. This might be wrong, but I can see some truth to it.

Here’s what I do know: In the very first Star Trek series during the opening credits, we hear Captain Kirk saying…

“Space, the final frontier. These are the voyages of the Starship Enterprise. Its 5-year mission: To explore strange new worlds, to seek out new life and new civilizations, To Boldly Go Where No Man Has Gone Before.” What do you think?

Can we boldly go where no one has gone before?

It beats thinking outside some cliché box.

Whoops! That’s $5 I owe… now where did I put that checkbook… 😉

CTA stands for Call to Action. When you’re talking about an email you’re sending to your list, the call to action is when you say, “Hey Reader, click this link to get a once in a lifetime deal” or some such.

The more you can get your readers to click the links you put in your emails, the more traffic you send to your offers. The more traffic you send to your offers, the more sales you can make. Usually.

Okay, there is an exception to this rule, and it’s if you don’t set up your email and your offer to be congruent. Like if you say in your email, “Click here to discover the best fertilizer for roses” and then you send them to a page that is advertising a cleaning solution for rubber duckies… you’re not going to make sales.

But let’s assume that your email sets up your reader to know exactly what to expect when they click the link. The more people who click the link, the more people you have who can potentially purchase the product and the more money you can make.

Thus the question becomes, how do you get more of your email subscribers to click the links without holding a gun to their head?

By using the CBS method:

•   Command
•   Bolden
•   Soften

First, you’re going to COMMAND them on what to do. Don’t be subtle here. Don’t slip your link in there and assume they will click it just because it’s there – they won’t.

You’ve got to TELL them to click it.

•   “CLICK HERE NOW”
•   “Go HERE now for full details”
•   “This is the link to click NOW”

Next, you’re going to BOLD keywords. People tend to scan emails just like they scan sales letters. By bolding the keywords, you can stop a scanner in their tracks and get them to do your bidding.

“The price will double at midnight so to get the discount go here now and check this out before it’s too late”

Read just the bold words above and you’ll realize it’s everything the subscriber needs to know they should click the link NOW.

Finally, you might want to sometimes SOFTEN the language you use.

If you only say, “CLICK HERE NOW” it seems kind of pushy or bossy.

But if you say, “CLICK HERE NOW and see if this is for you” then you’ve softened the language and made it more friendly.

“Click HERE now and see if this can double your income”

“Click THIS LINK now and find out why 2,926 reviewers give it 4.8 stars”

“Go HERE NOW and discover for yourself why grown men blush when they see this”.

Remember CBS to increase your email calls to action: Command, Bold and Soften.

The $500 figure is arbitrary. Depending on the size of the promotion, you could gain an extra $100 to $2,000, or a whole lot more. Here’s how it works…

Anytime you promote a product, whether that product is yours or an affiliate product, consider adding a one-time deal for your own personal email support for an additional fee. For example, you’re selling a $47 product that teaches buyers how to train their horse. You offer your own personal email support for a fixed length of time to answer any questions they have that are directly related to implementing the information in the product.

The biggest obstacle many people face when learning something new is putting it into action. Having someone they can lean on for guidance can be tremendously helpful both from a psychological as well as a practical viewpoint.

Things to know:

1: You most likely won’t be overwhelmed by questions because only 10 – 15% of people who pay for your support option will use it. People have the best of intentions to use the products they buy, but as you know yourself, people get busy and things get set aside.

2: You’ll be getting paid for something you probably already do, especially on your own products. If people already email you with questions about how to implement information you teach, the difference now is they will be paying you for your answers.

3: Many of the questions will be the same. This is helpful for you in two ways – first, you get to discover what’s missing in the product. For example, if you forgot to include how people will take payments in the system you teach, you’ll know to add it to your course. If it’s an affiliate product, you’ll find the holes and have the option to either create a bonus that covers the missing areas, or even create your own, more comprehensive course.

Second, it’s helpful that people tend to ask the same questions because then you can write the answers once and copy and paste them each time the question is asked. Or you might create an FAQ to send out, or even create an FAQ page you can refer people to. This will greatly cut down on the number of questions you receive.

4: This does not undermine the pricing of your personal coaching. Think of answering questions about a particular product as being a FAQ, not a coach. Your answers will be shorter and more direct, and they generally won’t be tailored to the person asking the question since you don’t know their situation. You’re giving bite-sized answers, not in-depth personally-tailored step-by-step coaching. For that they need to upgrade to your much more expensive coaching program.

5: You’ll set a time limit, and if you want, an email limit. You’ll answer their questions for a set period of time, such as 30, 45 or 60 days. You’re not offering email support for the rest of their lives. Emailed questions are only taken if they are directly related to the product. And if you want, you can limit the number of emails they send to you to one per day. This last one sounds unnecessary and it usually is, but one time someone decided to write to me 4 and 5 times per day. Ever since then, I place the one email a day limit in my offers. You can also limit the number of questions per email to 1 or 2.

6: If you’re selling an affiliate product, you’ll need to be familiar with the contents of that product and how to implement what it teaches.

7: You don’t need to be an expert. The questions are coming by email, which means you can take time to look up anything that you don’t already know. If the answer isn’t in the product, use your friend Google to find it. And if the question is beyond the scope of the product, recommend another product to fill their need. For example, if they’re asking how to get traffic but that’s not covered in the product, suggest your own traffic course or one that you are promoting. If you’re giving them an affiliate link, say so.

Bonus: You’ll build rapport with the people who send you questions. Plus, you’ll demonstrate your ability and willingness to help them, too. When you follow up with these folks and offer your coaching program, you’ll find that some of them are not only receptive but also eager to grab the opportunity to join your more expensive program or service to receive even more help.

I’ve probably made this sound harder than it is. Realize that most people who buy the upgrade don’t use it, and those who do use it will email you 2 to 5 times with questions. It’s actually an incredibly easy way to make some extra money when promoting anything, and it’s an awesome stepping stone to your high level coaching as well.